Chrono24 Direct
Prosječno 4,8 od 5 zvjezdica | Ocjene: 7965
Detalji ocjena
| Prosječno 4,8 | Slanje |
|---|---|
| Prosječno 4,8 | Opis artikla |
| Prosječno 4,8 | Komunikacija |
Ovo govore kupci o trgovcu
Starije od 30 dana
Ocjena EVA iz dana 17. siječnja 2023
Omega ...
Narudžba nije zaključena
Ocjena alessandro l. iz dana 16. siječnja 2023
Cartier ...
Komentar kupca:
Prezzi alti e purtroppo è successo un disguido per il quale non hanno rimediato nel modo che speravo.
Komentar trgovca:
Thank you very much for your feedback. We will continue to work on the communication.
Narudžba nije zaključena
Ocjena Michael T. iz dana 07. prosinca 2022
Hublot ...
Kupac preporučuje trgovca
Komentar kupca:
Kein Kontakt und Aussage zur Rückerstattung meiner bereits geleisteten Zahlung.
Komentar trgovca:
Vielen Dank für Ihr Feedback. Wir entschuldigen uns für die Unannehmlichkeiten und die Verzögerung bei der Kommunikation. Wir werden uns weiterhin um schnellere Reaktionszeiten und einen besseren Service bemühen.
Narudžba nije zaključena
Ocjena Francesco B. iz dana 05. prosinca 2022
Tudor ...
Komentar kupca:
Privo di comunicazione
Narudžba nije zaključena
Ocjena Francesco B. iz dana 05. prosinca 2022
Tudor ...
Komentar kupca:
Privo di comunicazione
Narudžba nije zaključena
Ocjena Nizar E. iz dana 28. studenoga 2022
Jaeger-LeCoultre ...
Komentar kupca:
Un dommage sur le cadran non signalé, heureusement que j ai demandé les photos. Dommage
Ocjena Takuya I. iz dana 18. studenoga 2022
Tudor ...
Komentar kupca:
商品については、ベゼルが純正ではなかった。ベゼルは商品を構成するものであるため、これを含めて本物か否かの判断をすべきである。また返品時に問い合わせフォームを活用したところ、メッセージ送付ボタンが押下できず、どのようにクレームを伝えればよいのかが不明であった。
Komentar trgovca:
Thank you very much for your review. We will forward your feedback to our respective team and make sure to describe our watches with more precision and transparency in the future. We can confirm that the refund process has already been initiated.
Narudžba nije zaključena
Ocjena alessandro l. iz dana 16. studenoga 2022
Cartier ...
Komentar kupca:
Troppo tempo per rispondere a le informazioni di base, infatti ho annullato la transazione, ma ero veramente interessato al l’orologio che dopo alcuni istanti non era più disponibile. Lo cercavo da molto tempo e ho perso L ennesima occasione e tempo
Komentar trgovca:
Grazie mille per il Suo feedback sincero. Ci dispiace molto per l'inconveniente e il ritardo nella comunicazione. Continueremo a impegnarci per ottenere tempi di risposta più rapidi e un servizio migliore. Non esiti a contattarci per ulteriore assistenza!
Ocjena GALIA T. iz dana 09. studenoga 2022
Rolex ...
Komentar kupca:
The watch was listed to have original box and papers. It was delivered in a common unbranded box without any explanation. His listing was false, misleading and untrue
Komentar trgovca:
Thank you very much for your review. We will forward your feedback to our respective team and make sure to describe our watches with more precision and transparency in the future.
Ocjena Hussain A. iz dana 08. studenoga 2022
Omega ...
Komentar kupca:
The watch does not match the specifications mentioned + The seller did not respond to my messages after delivery.
Komentar trgovca:
Thank you very much for your review. We will forward your feedback to our respective team and make sure to describe our watches with more precision and transparency in the future.
Narudžba nije zaključena
Ocjena Jakob Broberg J. iz dana 29. rujna 2022
Breitling ...
Komentar kupca:
I ordered the watch and transferred to money. Three days later, I wrote them to ask if they had received the payment. After a days waiting they replied and told me they hadn’t and asked for documentation. I sent pictures from my web-banking, and was told that wasn’t enough. I found a full bank statement and send that to them. No reply. Two days later my money was returned, without reply or notice from them. After that the just cancelled the deal, still without replying to the bank statement of giving any reason for anything.
Komentar trgovca:
Thank you very much for your feedback. We regret the inconvenience experienced by you. Your comments have been noted and we will continue to strive for faster response times.
Ocjena keesin J. iz dana 22. rujna 2022
Patek Philippe ...
Kupac preporučuje trgovca
Komentar kupca:
배송상에 시간이 너무 지체되었습니다. 관세 문제를 안내해주지 않아서 배달사와 논쟁이 있었고 배달사의 잘못된 안내로 관세 납부에도 차질이 있었습니다. 제품에 대한 설명이 부족하여 물건을 받고 시계속을 보니 녹이슬어 있었으며 시계줄이 짧아 늘리는 비용이 70만원이 들었습니다. 최초에 이러한 정보들을 제공하여 시행착오를 거치지 않도록하면 좋겠습니다. 전문거래자와의 소통도 불편했습니다. 초기에는 한국어로 잘 설명하다 나중에는 영어로만 의사를 전달하는 것은 영어가 편리하지 않은 사람은 어쩌라는건지 영 불편했습니다.
Komentar trgovca:
Thank you very much for your feedback. We will continue to work on our shipping procedures and the corresponding communication. We hope that you enjoy your new timepiece nonetheless!
Ocjena Cheng S. iz dana 06. rujna 2022
Piaget ...
Komentar kupca:
Bought one as gift for family, turned out was not working properly, ended up paying return postage myself and chasing to claim the import duty. really made me upset as this should never happen for such an expensive purchase!
Komentar trgovca:
Thanks a lot for your review. We hope that you enjoy your new timepiece!
Ocjena FABIO C. iz dana 06. rujna 2022
Rolex ...
Komentar kupca:
Il venditore definisce OTTIMO un articolo che non lo è ; il bracciale è molto smagliato e difetti nella macchina, riconosciuti anche dagli esperti Chrono 24 che lo avrebbero riparato se non avessi aperto l' orologio.
Komentar trgovca:
La ringraziamo per la sua recensione e la Sua sincerità. Inoltreremo il Suo feedback al nostro team e faremo in modo di descrivere i nostri orologi con maggiore precisione e trasparenza in futuro. Nonostante ciò speriamo di rivederla presto su Chrono24!
Narudžba nije zaključena
Ocjena Wolfgang G. iz dana 30. kolovoza 2022
Omega ...
Komentar kupca:
Ich hatte Preisangebot, Zusage des Kaufs, Geld überwiesen. Am nächsten Tag die Aussage: Uhr bereits verkauft!!!! Kein Ersatzangebot. Was soll ich davon halten? Dafür diesmal keine positive Empfehlung.
Komentar trgovca:
Vielen Dank für Ihr Feedback! Wir entschuldigen uns für diese Unannehmlichkeit. Leider ist ein Fehler im System aufgetreten und wir konnten Ihre Bestellung nicht rechtzeitig bearbeiten. Wir untersuchen dieses Problem intensiv und hoffen, es so schnell wie möglich zu beheben.
Narudžba nije zaključena
Ocjena Dominique N. iz dana 25. kolovoza 2022
Chopard ...
Komentar kupca:
Annonce trompeuse. il est noté or/acier pensant que c' était du 18cts et confirmé par chrono24 après insistance on me dit que c' est du plaqué or donc vente annulée
Komentar trgovca:
Merci beaucoup pour votre commentaire. Nous transmettrons vos remarques à notre équipe compétente et veillerons à décrire nos montres avec plus de précision et de transparence à l'avenir. Nous sommes vraiment navrés pour le désagrément et les erreurs dans notre communication. Nous espérons néanmoins que vous puissiez trouver la montre que vous cherchiez sur notre plateforme.
Narudžba nije zaključena
Ocjena H iz dana 23. kolovoza 2022
TAG Heuer ...
Komentar kupca:
Extremely slow response.
Komentar trgovca:
Thank you very much for your feedback. We are very sorry for the inconvenience and the delay in communication. We will continue to strive for faster response times and a better service.
Ocjena iz dana 12. srpnja 2022
Bulgari ...
Kupac preporučuje trgovca
Komentar kupca:
UPS shipment was lost and ultimately recovered. the watch was the small diameter size, although listed as an mens “unisex” watch. The return was taken care off properly
Narudžba nije zaključena
Ocjena Augustus V. iz dana 28. lipnja 2022
Rolex ...
Kupac preporučuje trgovca
Komentar kupca:
I dont know whats up And downe here, is he have my money, yet
Komentar trgovca:
Thanks a lot for your review. If you are experiencing problems with your payment, you are welcome to contact us so that we may resolve the issue.
Ocjena Eckart K. iz dana 24. svibnja 2022
Cartier ...
Komentar kupca:
keine klare Aussage
Komentar trgovca:
Vielen Dank für Ihr Feedback. Wir entschuldigen uns für die Unannehmlichkeiten und die Verzögerung bei der Kommunikation und während des Versands. Wir werden uns weiterhin um schnellere Reaktionszeiten und einen besseren Service bemühen.
Ocjena Christoph S. iz dana 17. svibnja 2022
Rolex ...
Kupac preporučuje trgovca
Komentar kupca:
Alles ganz toll, gerne wieder
Komentar trgovca:
Vielen Dank für Ihre Bewertung, das freut uns sehr. Wir wünschen Ihnen viel Spaß mit der Uhr! Wir entschuldigen uns für die Unannehmlichkeiten bei dem Versand und die Verzögerung bei der Kommunikation. Wir werden uns weiterhin um schnellere Reaktionszeiten und einen besseren Service bemühen.
Ocjena Santeri S. iz dana 11. svibnja 2022
Zenith ...
Komentar kupca:
Shipping went terrible. Customer service is horrible slow.
Komentar trgovca:
Thank you very much for your feedback. We are very sorry for the inconvenience, we will continue to work on our shipping procedures and the corresponding communication. We hope that you enjoy your new timepiece nonetheless!
Narudžba nije zaključena
Ocjena Dennis iz dana 27. travnja 2022
Rolex ...
Kupac preporučuje trgovca
Komentar kupca:
My order needed to be changed (delivery address). Since the order was already confirmed I was not able to do that myself. After a few calls (3) with the “helpdesk” it was sorted out. I ranked two stars because I think 1 call should have been enough.
Komentar trgovca:
Thank you very much for your feedback. We are very sorry for the inconvenience and the delay in communication. We will continue to strive for faster response times and a better service.
Narudžba nije zaključena
Ocjena Varo iz dana 22. travnja 2022
Omega ...
Komentar kupca:
Pas rapide dans le traitement des demandes obligation de contacter leur service client.
Komentar trgovca:
Merci beaucoup pour votre commentaire. Nous sommes vraiment désolés pour le désagrément et le retard dans la communication. Nous continuerons à nous efforcer d'obtenir des temps de réponse plus rapides et un meilleur service.
Narudžba nije zaključena
Ocjena O. S. iz dana 11. travnja 2022
Glashütte Original ...
Komentar kupca:
Ich kann in diesem Fall nur meine Unzufriedenheit darstellen, sowohl was die Kommunikation als auch den Verlauf angeht. Meine Fragen bzgl. Details und Abwicklung wurden nicht beantwortet, am Ende wurde der Vorgang händlerseitig abgebrochen. Eine angeblich verfügbare Uhr wurde anderweitig verkauft trotzdem mein Angebot angenommen wurde. Hatte damit einzig Scherereien und musste hinterher telefonieren, schade.
Komentar trgovca:
Vielen Dank für Ihr Feedback. Wir entschuldigen uns für die Unannehmlichkeiten und die Verzögerung bei der Kommunikation. Wir werden uns weiterhin um schnellere Reaktionszeiten und einen besseren Service bemühen.
Ocjena Jamie D. iz dana 16. ožujka 2022
Patek Philippe ...
Komentar kupca:
I have no personal animosity toward the dealer, and I am still looking at watches, but only would seriously consider buying one in the USA. Customs, which I am well aware the dealer doesn't control, is an expensive headache. And the dealer failed to make common sense and failed to do what he emailed me that he would do. Overall, a frustrating experience and one I will not repeat. Previously, I bought a Rolex from Chrono24 that was in the USA, and it was a good experience, so I suggest don't go international.
Komentar trgovca:
Vielen Dank für Ihre Bewertung, das freut uns sehr. Wir wünschen Ihnen viel Spaß mit der Uhr und freuen uns, Sie bald wieder auf unserer Plattform zu begrüßen!
Ocjena Reinhold O. iz dana 15. ožujka 2022
Omega ...
Komentar kupca:
Retourenabwicklung und Erstattung des Kaufpreises mangelhaft,
Komentar trgovca:
Vielen Dank für Ihr offenes und ehrliches Feedback. Wir bedauern diesen Umstand und die Ihnen dadurch entstandenen Umstände sehr. Uns liegt die Zufriedenheit unserer Kunden sehr am Herzen, weswegen wir auch dank Ihres Feedbacks weiter unsere Prozesse und die Kommunikation innerhalb der Transaktionen optimieren können.
Ocjena Chrono24 user iz dana 14. ožujka 2022
Breguet ...
Komentar kupca:
直接連絡をとり、未使用品と確認をしましたが、異なっていました。 BREGUETのカスタマーサービスより回答がありました。 ローターキズあり。 ムーブメントに小キズあり。 ブレスレットコマネジ作業の痕かあります。 ローターの交換となりました。大変残念な取引となりました。騙されました。
Komentar trgovca:
Thanks a lot for your review. If you are experiencing problems with your watch, you are welcome to contact us so that we may resolve the issue within the scope of our warranty!
Narudžba nije zaključena
Ocjena Pierre B. iz dana 14. ožujka 2022
Rolex ...
Komentar kupca:
They had my dream whatch, we agreed on a price and agreed on a deal. The day after I paid, no news from them. I tried many times to contact them (messages) but no responses, so I finaly decided to call. I learnt from them that the watch was no longer available for same shady reasons, and basically that was it. No the best buying experience I had, even more when you spend more than 15K. I think the key here, is really communication, anyway all the best.
Komentar trgovca:
Thank you very much for your feedback! We apologize for this inconvenience. Unfortunately, there was an error in the system and therefore we could not process your order in time. We are investigating this problem intensively and hope to repair it as soon as possible.
Narudžba nije zaključena
Ocjena Montevago S. iz dana 14. ožujka 2022
Rolex ...
Komentar kupca:
Orologio non disponibile dopo il pagamento effettuato
Komentar trgovca:
Thank you very much for your feedback! We apologize for this inconvenience. Unfortunately, there was an error in the system and therefore we could not process your order in time. We are investigating this problem intensively and hope to repair it as soon as possible.
Komentar kupca:
Die Kommunikation mit dem Verkäufer ist eine große Enttäuschung Die email-Kommunikation mit dem Kunden dauert sehr lange Zeit sie reagieren erst nach längerer Zeit oder gar nicht Ich habe die Details der Lieferung des Pakets telefonisch vereinbart, aber es hat auch nicht funktioniert